Terms and conditions of Returns and Refunds


  • Shipping cost 

The return shipment is always charged to the customer unless the product is not defective or any other case where there are some problems due to our full responsibility

  • Return of goods 

You have the obligation to return the goods to Canapath.it without undue delay and, in any case, within 6 days from the date in which you informed us that you wish to withdraw from the contract where you have 14 days to exercise this right. The withdrawal from the contract will be considered timely if, before the expiry of the period of 6 days, you have delivered the goods to the postal service or to other services that have undertaken to send the goods to Hubsidiana of Casu Luca. To keep proof of the promptness of the right of withdrawal, you should keep the receipt or identification number of the shipment in which it appears that you have delivered the goods to postal services or other services, in order to ship the goods.In case of return, You must bear direct costs related to the return of products (shipping and handling costs) in the case of an international customer. If you return the products with our return label, you will be charged an amount according to your courier. For customers who have received orders within Italian national borders, the return is always free. The name of Feyll.com and the address where the goods must be returned are indicated below: Hubsidiana Casu Luca via Cesare Battisti 39 / a 09098 Terralba (OR) Oristano Italy. Used or compromised goodsYou are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods themselves.rn you will be charged an amount as indicated by your courier. For customers who have received orders within Italian national borders, the return is always free. The name of Feyll.com and the address where the goods must be returned are indicated below: Hubsidiana Casu Luca via Cesare Battisti 39 / a 09098 Terralba (OR) Oristano Italy. Used or compromised goodsYou are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods themselves.rn you will be charged an amount as indicated by your courier. For customers who have received orders within Italian national borders, the return is always free. The name of Feyll.com and the address where the goods must be returned are indicated below: Hubsidiana Casu Luca via Cesare Battisti 39 / a 09098 Terralba (OR) Oristano Italy. Used or compromised goodsYou are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods themselves.rn

  • Refund 

If you exercise the right of withdrawal from the contract, we will refund all payments received, the products must be shipped without undue delay and in any case within 5 days from the date on which we received the request for withdrawal from the contract. However, if you return the products to us using our return label (see the Returns and Refunds " section "). The amount of the reimbursement will be made through the same means of payment used to pay the price of the goods, unless you have explicitly agreed otherwise. In any case, the reimbursement will not involve any additional cost. We can withhold the refund until we receive the goods or until we are presented with proof that the goods have been returned, depending on the opportunity of the case.

  • Customer complalnts procedures - Online dispute resolution 

It is possible to file a claim regarding an online purchase through the European Alternative Online Dispute Resolution platform, which can be accessed by clicking  HERE .

  • Responsibility 

Hubsidiana di Casu Luca is not responsible for any delay or failure to comply due to force majeure. Hubsidiana di Casu Luca is relieved of his obligations for as long as the cause of force majeure persists. The responsibility of Hubsidiana di Casu Luca for any claim is limited to an amount equivalent to the price of the purchased good. Hubsidiana di Casu Luca assumes to you the product liability under the applicable law., 'Terms and conditions of sale',  Terms and conditions of use of the site . The This website (https://www.canapath.it) is owned and managed by HUBSIDIANA DI, VAT number: IT01203200959, with headquarters in Terralba (OR), via Cesare Battisti 39 / a 09098 Italia. All names, trademarks and logos on the website are the property of HUBSIDIANA or the owner of the relative rights.The content of the website, including text, graphics, icons, images, videos, audio files and software are owned by HUBSIDIANA DI. The downloading of content from the site is permitted exclusively for personal and non-commercial purposes and provided that this does not lead to copyright infringement. It is forbidden to republish or distribute the contents on the site for non-personal or commercial purposes, as well as using the contents protected by copyright in any other way without having previously obtained the permission, as appropriate, from HUBSIDIANA DI. If you find incorrect information on the website, please let us know. HUBSIDIANA reserves the right to change the content of the website at any time. On the website there may be links to the website www.hubsidiana.com. This site is owned by the company HUBSIDIANA Casu Luca terms and conditions below apply to all deliveries made by feyll.com managed by HUBSIDIANA Casu Luca VAT / VAT number: IT01203200959 based in Terralba (OR), via Cesare Battisti 39 / a 09098 Italy. For the benefit of customers who purchase goods in the FEYLL.COM online store. If you find incorrect information on the website, please let us know. HUBSIDIANA reserves the right to change the content of the website at any time. On the website there may be links to the website www.hubsidiana.com. This site is owned by the company HUBSIDIANA Casu Luca terms and conditions below apply to all deliveries made by feyll.com managed by HUBSIDIANA Casu Luca VAT / VAT number: IT01203200959 based in Terralba (OR), via Cesare Battisti 39 / a 09098 Italy. For the benefit of customers who purchase goods in the FEYLL.COM online store. If you find incorrect information on the website, please let us know. HUBSIDIANA reserves the right to change the content of the website at any time. On the website there may be links to the website www.hubsidiana.com. This site is owned by the company HUBSIDIANA Casu Luca terms and conditions below apply to all deliveries made by feyll.com managed by HUBSIDIANA Casu Luca VAT / VAT number: IT01203200959 based in Terralba (OR), via Cesare Battisti 39 / a 09098 Italy. For the benefit of customers who purchase goods in the FEYLL.COM online store. On the website there may be links to the website www.hubsidiana.com. This site is owned by the company HUBSIDIANA Casu Luca terms and conditions below apply to all deliveries made by feyll.com managed by HUBSIDIANA Casu Luca VAT / VAT number: IT01203200959 based in Terralba (OR), via Cesare Battisti 39 / a 09098 Italy. For the benefit of customers who purchase goods in the FEYLL.COM online store. On the website there may be links to the website www.hubsidiana.com. This site is owned by the company HUBSIDIANA Casu Luca terms and conditions below apply to all deliveries made by feyll.com managed by HUBSIDIANA Casu Luca VAT / VAT number: IT01203200959 based in Terralba (OR), via Cesare Battisti 39 / a 09098 Italy. For the benefit of customers who purchase goods in the FEYLL.COM online store.

  • Conclusion of the contract 

A final and binding contract between you and Feyll.com is considered finalized when the order is confirmed by Feyll.com. Feyll.com will send an order confirmation via e-mail when the order has been confirmed and shipped. The receipt of the order that you will receive immediately after placing the order does not constitute an order confirmation.

  • Prices and taxes 

All prices shown are inclusive of VAT and other taxes. The applicable price is the one indicated in the Feyll.com online store on the date the order is placed for the product in question. Furthermore Canapath.it reserves the right to change the prices, taxes and / or other costs indicated in the online store at any time thereafter, by way of example, to changes in VAT rates or other public costs or charges, to increase in costs or the general change in retail prices on the basis of prices from January 2017. Please note that some banks require payment of a surcharge for transactions with foreign countries. This surcharge is imposed by the bank and will not be reimbursed by Canapath.it. For more information, please contact your bank.

you can make the order for any reason,

provided that the following conditions are met:

  • The return request must be made within 14 days of receipt of the order rn
  • The products must be in the same condition as new, with all the security tags attached 
  • The packaging must guarantee a safe transport to keep the product intact and its original box rn
  • The original purchase receipt must be present

Instructions for orders placed by Italy


Product Change

The change of the product, subject to availability of the goods is charged to the customer and must be communicated no later than 14 days from the date of receipt of goods, you can ask to make a change with another product available on our site ( paying any price difference). Just send an email to  resi@canapath.it  indicating all the details.

Refunds

If instead you simply want to return the product for a refund it will be sufficient to send an email to  resi@canapath.it  indicating that you want to make a return . The customer can choose between 2 ways to return:
  1. Shipping by the customer: the address to which the goods to be repaid will be indicated to the customer
  2. Reso Express Service  : by choosing to return the goods through our Reso Express service we will take care of booking the collection of the product directly to the address you provide, which may be your home address or the place of work. The cost of this service is € 7.80
3. The reimbursement will occur in the reverse way to the payment unless different instructions from the customer.