CANAPATH | Shipping & Returns
The shipment of your package
1 - Packages are generally sent within 4 days of receipt of payment and are shipped via SDA / UPS / TNT / POSTE / GLS
with tracking and / or delivery without signature.
2 - At the time of payment you can choose which shipping you prefer. The delivery with parcel route takes usually 6/8 working days
except for unforeseen events due to third parties or shipments in poor areas or in some Islands.
3 - Shipping costs include handling and packing charges and postal charges. Operating costs are fixed, while transport costs
vary depending on the total weight of the shipment.
4 - We advise you to group your items in one order. We can not group two separate orders separately,
so shipping costs will be charged for each one.
5 - The boxes are adequately large and your articles are well protected.
6 - All our packaging for shipments are anonymous and not even our name is shown on the shipping note
to give total privacy to our customers.
Returns & Refunds
1 - Returns must be communicated within 2 days of your purchase. All returns are accepted for defective and / or damaged product, all other cases will be evaluated one by one to see if there are any prerequisites. In the B2B market there is no obligation to accept a return from a company but we want to meet all the needs of our customers, trying to offer an impeccable service.
2 - We will send a bubble to be printed and attached to the package and the withdrawal will be booked at the home that is more convenient, or you can choose to arrange the shipment as soon as we verify the return we will proceed immediately to make a full refund.